Our Commitment to You
We consider every concern or complaint as an opportunity to assist you and better understand your needs. Addressing your concerns helps us improve our services and ensures that we continue to meet your expectations. We are dedicated to resolving any issue you may have in a timely, professional manner, always maintaining confidentiality throughout the process.
Customer Complaint Resolution Process
Step 1 – Share Your Concern
Please reach out to us directly to discuss any concerns you have. You can contact our customer service team by phone at 1-877-600-5666 or via email at [email protected]. Our team is trained to handle inquiries efficiently and with respect, ensuring a smooth and helpful experience.
Step 2 – Escalate to Management
If you feel that your issue has not been addressed to your satisfaction after speaking with a customer service representative, kindly ask them to connect you with the appropriate supervisor or manager. If you are not in touch with a representative, please request that the person you are speaking with escalate your concern to a manager who can assist further.
Step 3 – Contact Our Complaints Officer
If you are still unsatisfied after following Step 2, please reach out to our Complaints Officer:
- Mail: Group Enroll, 10 Great Gulf Dr, Unit 5 Vaughan, Ontario L4K 5W1 Canada
- Email: [email protected]
- Fax: 416.477.8124
Please provide your contact details, along with a summary of the issue, including who you’ve previously spoken with and why you believe the issue remains unresolved. To comply with our documentation requirements, complaints must be submitted in writing. If you are unable to submit your complaint in writing, please contact our Human Resources department for assistance.