At a Glance

Manulife offers group benefits packages to millions of customers around the globe. What sets them apart is the ability to customize their group insurance packages.

Manulife Review

Having a good healthcare plan gives an added layer of security for you and your family. According to the Canadian Life and Health Insurance Association, $98 billion in health and life insurance benefits were paid out to Canadian citizens in 2019—but the benefits are even more plentiful when you invest in a group benefits plan. 

A group benefits plan ensures that all your employees are covered when it comes to medical needs and services. Employees need to feel secure at their workplace, and providing benefits is the way to do that. 

That’s why we’re here. At Group Enroll, we provide the most comprehensive, easy-to-use group insurance quote finder in Canada. Just fill our short quote form, and we’ll get back to you for a bit more information. Once we have a firm idea of what type of group policy would best suit your needs, we’ll send you a list of competitive rate options. 

We understand that navigating the various types of insurance policies is a daunting task for anyone. Let us guide you through the process by breaking down the benefits associated with each of our group insurance provider partners. 

In this Manulife review, we’ll delve into all that Manulife has to offer those in need of a group insurance policy. If you have any questions regarding group insurance before requesting a quote, you can always send us an email at [email protected], and we will get back to you ASAP!

About Manulife

Manulife, also known as John Hancock in the United States, is one of the healthcare industry’s leading group health insurance providers. Along with insurance policies, they provide financial consultations and wealth management services. 

The company has a portfolio of over 30 million customers worldwide and is publicly traded. Manulife’s goal is to make their customer’s lives less stressful. To achieve this, they’ve focused on optimizing their portfolio, monitoring expense efficiency, accelerating growth, becoming a digital customer leader, and cultivating a high-performing team. 

Manulife proudly lives by its reputation. They take responsibility for their own actions and welcome feedback to improve upon their current workflow process. As a company, Manulife aims to find the best way to manage customers and their healthcare plans. 

Having decades of experience, the team at Manulife can accurately predict their customers’ pain points, enabling them to provide efficient solutions at all phases of their relationship. Reliability is of the utmost importance. 

The company had a successful 2019 campaign, driving core earnings of $6 billion, but even with this tremendous profit, they look out for their customers. Their corporate philosophy has always been consumer-friendly.

In a statement to their stakeholders, Manulife President and CEO Roy Gori noted, “[I]n the aftermath of the January 2020 plane crash of Ukrainian International Airlines Flight PS752, which took the lives of all 176 people on board…Manulife customers were among the passengers on that plane, and when the news broke, our teams took action to pay out claims as soon as possible.” 

Manulife Insurance continues to look towards technological innovation to adapt its business to the digital age. Last year, they launched a voice-enabled retirement service utilizing Amazon’s Alexa device: a one-of-a-kind solution. Making the move to paperless claims has helped the company eliminate a projected 4.2 million cheques and benefit statements over the next year.  

In fact, the company saw nearly 4 million claims made digitally in Canada last year alone. Manulife is especially proud of its Canadian customer base and aims to continue to grow in the market as their group health insurance packages continue to expand and offer more value.

Company Overview

Below is a table informed by some of the industry’s most reliable sources to give you a glimpse of Manulife’s standing in the group health insurance field.

Manulife Group Benefit Products

Manulife offers fantastic group plans and packages for your business. A sound benefits package can help you attract more talent and compensate your plan members. Manulife offers customized insurance plans that’ll allow you to pick and choose what type of coverage you want to give your employees. What’s included in those? Let’s dive deeper. 

First, not only are these plans customizable, but they are also highly scalable, which means that you can add or subtract members to adjust to the current size of your company. 

One of the benefits of a Manulife group plan is the many drug plan services it has to offer. There are three drug plans you can opt into:

My Drug Plan

With your group benefits login, you can instantly see what’s covered in your plan. It also lets you know how much you can save by selecting a generic replacement drug.

Manulife DrugWatch™

Investigates Canada’s newly approved drugs for possible ways to save money and negotiates drug prices with manufacturers to find the best price point for you.

Specialty Drug Care

Controls costs for specialty drugs and provides access to a large pharmacy network in which plan members can learn about the best methods to prevent illness.

You may also choose to customize your dental plan, picking which services you want to be covered. Setting deductibles and maximums is another advantage to this plan because it will most likely lower your monthly premium payment. 

Other professional services may be included as add-ons if you wish, including dietitians, kinesiologists, and sports therapists. Manulife’s plans are highly flexible. You may even choose to allow your employees to purchase their own personal insurance due to the portability of a group plan. 

Adding to the customizable aspect of these plans, many forms of insurance may be added à la carte, including:

Life Insurance

Takes care of an employee’s beneficiaries after their death.

Critical Illness Insurance

Covers serious medical conditions, usually involving a lump sum of cash upfront.

Accident Protection

Pays an employee who is injured by an accident of any kind. Avoids otherwise costly legal fees.

Aside from a traditional insurance plan, Manulife group benefits provide management and prevention services for their customers. 

An Employee Wellness Program will help keep your work environment clean. This promotes healthy company culture and ensures that those who need help get it at the right time. Personalized wellness programs use data analytics to track the health of all your employees and give your staff the motivation to keep up with their fitness. 

In fact, Manulife has created its own app called Vitality. It comes included as part of your group benefits plan. It allows all plan members to track their health and fitness goals and compete for rewards. The system has been used for over 20 years, making it the only proven employment enrichment program in the country—a total of 84% of plan members credit Vitality for improving their health and wellness habits. 

Manulife’s Short-Term Absence Solution allows you to keep employees suffering from a short-term disability recovering at a good pace, allowing them to return to work faster. Health by Design is a program designed to customize action plans for each individual’s condition. 

It is considered one of the best disability management solutions in Canada. The solution focuses on both physical and mental health and is customized to a specific employee’s needs. Such personal touches are Manulife’s specialty. 

Often, family drama can spill over to the workplace. That’s why Manulife offers an employee and family assistance program. This is an anonymous process that involves private counselling sessions and conflict resolution for the impacted family. 

Finally, the insurance provider gives additional support such as fraud protection, digital claims, HR services, and communication support as supplemental products to your group benefits plan.

Manulife FAQ

What is covered under Manulife group benefits?

As mentioned above, Manulife group benefits plans are highly customizable, meaning they can cover anything from dental, life, critical illness, and accident protection insurance. They also may include professional, rehabilitation, accommodation, or additional health services.

Do Manulife group benefits cover travel insurance?

Manulife offers travel insurance under its personal insurance umbrella. A group benefits package is portable, meaning you may give your employees the ability to purchase personal insurance for themselves, such as travel insurance. Manulife also covers trip cancellation insurance in their benefit plans, something other group insurance providers don’t typically offer.

How many employees do I need to be eligible for group benefits?

Manulife offers group benefits packages to businesses with as few as two employees. Businesses with under 50 members are considered small businesses by Manulife standards. The insurance provider offers different group packages, with plans spanning the gamut of businesses, from small to large.

Can I add or subtract plan members during my membership?

Yes, Manulife group benefits packages are highly scalable and can grow with your business. As you expand, you can easily add new members to your plan. If a person is let go or leaves your workplace, they can be removed from the plan at any time.

Manulife Downloadable Forms

Looking for Manulife group healthcare forms? Here’s everything you need to complete your claim, make policy changes, and take advantage of some of the generous third-party offers Manulife provides:

• Healthcare Forms: Includes all current Manulife forms for individuals and businesses.
• HRDownloads: Free human resource tools for Manulife group benefit policy members.

Many other Manulife programs, such as Vitality and their virtual healthcare option, Health Care Online, in partnership with AKIRA, can be accessed from your member account.

Manulife Contact Information

Primary Address: 250 Bloor St E, Toronto, ON M4W 1E5, Canada

Important Contact Numbers:

• Head Office: 519-747-7000
• Support for Group Plans: 1-800-268-6195

Learn More About Manulife

Like what you see? Get a free quote for Manulife group benefits along with comparison quotes from other top Canadian providers by filling out our quick quote form today.

We are located at 10 Great Gulf Drive, Unit 5, Vaughan, ON, L4K 0K7, or feel free to shoot us an email at [email protected]. We can’t wait to hear from you and are looking forward to helping you pick the best group healthcare policy for your business!